Front Office Assistant Manager
Description
Qualifications:
High school diploma or GED; College degree preferred Must project a professional and positive imageProven supervisory skillsHigh energy levelExcellent organizational and time management skills, with the ability to set priorities for self and othersGood judgment and common senseAbility to deal with people in a manner which shows sensitivity, tact, and professionalismAbility to work a flexible scheduleComputer literate with knowledge of a variety of software applications including Microsoft OfficeExcellent interpersonal and communication skills (oral & written)Must be able to communicate clearly and effectively with all employees and guestsAbility to communicate information and ideas clearly, and conciselyAbility to understand and promulgate written memos, instructions, regulationsAbility to effectively analyze and solve problemsBasic knowledge of mathematics, including statisticsLicense Requirements:
Must secure appropriate RI mandated gaming licenses Essential Job Functions:
Monitors day-to-day operations to ensure that the department is meeting goals and objectives, is following policies and procedures and is providing services effectively and efficiently; takes corrective action as appropriateSupervises the reservations process, hotel check-in & checkout ensuring quick, courteous and effective service is delivered routinely; assist in the process as necessaryDevelops and administers the hotel's daily & weekly selling strategyControls inventory of rooms to maximize occupancyProvides support to others in the guest problem resolution processMonitors the number of vacant/ready rooms available to ensure efficient check-inMaintains Front Desk and MOD logsCommunicates pertinent information to staffReviews and signs off on Agent shift work to ensure accuracy and compliance with existing policies and proceduresAdministers department payroll dailyProduces weekly schedules and coordinates break schedule for AgentsMonitors labor resources to ensure maximum effectiveness in guest service while realizing full profit potentialProcesses required reports each shiftObserves Agent performance providing timely & effective feedbackAdministers departmental supplies, re-ordering as necessaryEnsures that Agents are maintaining a proper image in regards to grooming and uniform standardsMonitors Front Office areas ensuring that each is clean and properly maintainedEnsures that agents are informed of pertinent information including property/departmental goals and objectivesEstablishes and maintains close working relationships with all departments ensuring maximum cooperation, productivity, morale and guest serviceMakes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costsPhysical/Mental Requirements:
Constantly use physical movements necessary for general office duties:
standing, walking, balancing, eye-hand coordination, finger dexterity, handling, wrist motion, sitting, reaching, carrying, vision, hearing, stooping, and twisting Constantly plan, follow directions, read, write, use math, discriminate colors, work at various tempos or work rapidly, concentrate, remember, attention to and observe details, use of ten key and personal computer Constantly use mental alertness to achieve high level of accuracy in completing tasks Ability to maintain confidential information Working Conditions:
Mostly indoors and generally climate-controlled environment Will be exposed to noise, smoke, and odors Working with others and independently Recommended Skills Computer Literacy Confidentiality Corrective And Preventive Action (Capa) Finger Dexterity Front Office Law Enforcement Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
Qualifications:
High school diploma or GED; College degree preferred Must project a professional and positive imageProven supervisory skillsHigh energy levelExcellent organizational and time management skills, with the ability to set priorities for self and othersGood judgment and common senseAbility to deal with people in a manner which shows sensitivity, tact, and professionalismAbility to work a flexible scheduleComputer literate with knowledge of a variety of software applications including Microsoft OfficeExcellent interpersonal and communication skills (oral & written)Must be able to communicate clearly and effectively with all employees and guestsAbility to communicate information and ideas clearly, and conciselyAbility to understand and promulgate written memos, instructions, regulationsAbility to effectively analyze and solve problemsBasic knowledge of mathematics, including statisticsLicense Requirements:
Must secure appropriate RI mandated gaming licenses Essential Job Functions:
Monitors day-to-day operations to ensure that the department is meeting goals and objectives, is following policies and procedures and is providing services effectively and efficiently; takes corrective action as appropriateSupervises the reservations process, hotel check-in & checkout ensuring quick, courteous and effective service is delivered routinely; assist in the process as necessaryDevelops and administers the hotel's daily & weekly selling strategyControls inventory of rooms to maximize occupancyProvides support to others in the guest problem resolution processMonitors the number of vacant/ready rooms available to ensure efficient check-inMaintains Front Desk and MOD logsCommunicates pertinent information to staffReviews and signs off on Agent shift work to ensure accuracy and compliance with existing policies and proceduresAdministers department payroll dailyProduces weekly schedules and coordinates break schedule for AgentsMonitors labor resources to ensure maximum effectiveness in guest service while realizing full profit potentialProcesses required reports each shiftObserves Agent performance providing timely & effective feedbackAdministers departmental supplies, re-ordering as necessaryEnsures that Agents are maintaining a proper image in regards to grooming and uniform standardsMonitors Front Office areas ensuring that each is clean and properly maintainedEnsures that agents are informed of pertinent information including property/departmental goals and objectivesEstablishes and maintains close working relationships with all departments ensuring maximum cooperation, productivity, morale and guest serviceMakes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costsPhysical/Mental Requirements:
Constantly use physical movements necessary for general office duties:
standing, walking, balancing, eye-hand coordination, finger dexterity, handling, wrist motion, sitting, reaching, carrying, vision, hearing, stooping, and twisting Constantly plan, follow directions, read, write, use math, discriminate colors, work at various tempos or work rapidly, concentrate, remember, attention to and observe details, use of ten key and personal computer Constantly use mental alertness to achieve high level of accuracy in completing tasks Ability to maintain confidential information Working Conditions:
Mostly indoors and generally climate-controlled environment Will be exposed to noise, smoke, and odors Working with others and independently Recommended Skills Computer Literacy Confidentiality Corrective And Preventive Action (Capa) Finger Dexterity Front Office Law Enforcement Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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